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Jurni is rolling out to select students and organizations first. Haven't received your invite yet? Let us know — we're excited to expand our circle soon.

Welcome to Jurni Onboarding

Everything you need to launch Jurni is here — from account setup to learner data submission, this site walks you through each step of the onboarding process.

Getting started is easy. Move at your own pace and connect with the Jurni support team anytime you need help.

Now, let’s get you live.

Need Help? Contact Product Support

Product Support
support@gojurni.com
M-F, 8 a.m.-4 p.m. CT

The Jurni support team is here to help you stay on track and feel confident throughout the onboarding process.

Reach out anytime if you have questions, run into delays, or want a quick review before moving forward.

Your Onboarding Steps

Complete each step in order to keep onboarding moving smoothly and prepare for a successful launch without delays.

Step 1: Share Your Organization’s Information

Complete the Onboarding Info Form to provide:

  • Additional contacts who should receive administrative access to the portal.

  • Campus resource information that will display in Jurni so learners know where to go for support.

  1. Download the form.

  2. Populate it with your organization’s information.

  3. Email the completed form to the Product Support team at support@gojurni.com.

Step 2: Prepare Your Systems

Work with your IT team to allowlist Jurni emails so that learner communications aren’t blocked or filtered.

  • See the FAQs section for suggested language to share with your IT team.

  • Once complete, contact the Product Support team at support@gojurni.com to request a test email and delivery confirmation.

Step 3: Create Your Jurni Partner Portal Account

Watch for an email from Jurni Support inviting you to create your Jurni Partner Portal account.

Step 4: Introduce Jurni to Your Learners

Access the Resource Center in the Jurni Partner Portal to find the Introductory Email template and send it to the learners that will be included in your learner driver file so they know to watch for the Jurni invitation email.

  1. Click Resource Center from the left-side menu.

  2. Select Introductory Communications.

  3. Select Introductory Email, then copy and paste the text into your email platform to send.

Step 5: Invite Learners to Begin Using Jurni

Download the Driver File Template and populate it with your learner’s data. When you’re ready, upload the completed driver file to the Jurni Partner Portal.

  1. Click Invite Learners from the left-side menu.

  2. In the Upload Learner File section, drag-and-drop your completed file into the space or click Select driver file to locate and open your file. A confirmation window opens.

  3. Click Upload. A confirmation message displays at the top of the window to confirm that you were successful.

Once your driver file is uploaded, learners will begin receiving Jurni communications.

Download PDF of Your Onboarding Steps

FAQs

Here are answers to common onboarding questions. Have another question? We’re happy to help — just email us at support@gojurni.com.

Most customers complete onboarding within a few days to a couple of weeks, depending on data readiness and internal coordination.

Yes. The process is designed to be flexible so you can complete steps when it works best for your team.

No. Onboarding is designed to be self-paced. If your setup is more complex, we’ll schedule time with your team.

Typically, one primary contact can complete most steps. You may also want to involve someone from IT for email allowlisting and, if needed, others from your team for data or outreach.

The driver file is your list of learners who should have access to Jurni. We use it to set up their accounts, so accuracy and completeness are important. If you have any issues with or questions about your driver file, please contact the Product Support team at support@gojurni.com for assistance.

To make sure Jurni emails reach your learners, your IT team needs to allowlist our system so messages aren’t blocked or filtered.

You can copy and paste this:

Jurni will send important updates like invitations, learner reminders, and account notifications from communications@gojurni.com and occasionally other @gojurni.com addresses.

To ensure these emails are delivered without filtering or delays, please allowlist gojurni.com (and optionally communications@gojurni.com) in your email security and spam settings.

Once you’re live, learners will begin receiving Jurni emails designed to guide and support them. These messages are part of the experience and help encourage engagement from the start.

You can contact the Product Support team at support@gojurni.com anytime. We also provide reminders along the way.

Once onboarding is complete, your Jurni experience will go live and learners will begin receiving communications from Jurni.

The Jurni team will check in after 30 days to review progress, answer questions, and support your continued success.